How long does a session stay active before timing out?

Modified on Mon, May 11 at 11:27 AM

A session in the platform remains active for 180 minutes (3 hours) of inactivity.


If there is no activity such as clicking, uploading, or interacting with a document for 180 minutes, the session will automatically time out for security and performance reasons. When this happens, you may be logged out or prompted to sign in again when you return.


If you have additional questions or need help, please contact us at support@redactable.com.


Tip: For detailed instructions on how to redact a document, click here.


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